The verification code sent during account creation will be delivered to the email address you provided. When logging in, if you have two-step verification enabled, the code will be sent via SMS. If you do not have two-step verification enabled, the code will be sent to the email address you set up.
If you do not receive the verification code email, please check the following:
① Is the email address correct?
You can verify the email address registered with HEALTHREE on your account page. If it is incorrect, please register a new email address.
Also, please ensure you enter the email address accurately.
If you confirm the email address is incorrect, please re-register.
② Has it been filtered into your spam folder or trash?
Please check if it has been filtered into your spam folder or trash.
③ Have you set up email blocking?
If you have settings blocking emails from specific domains or addresses, or if you block emails containing URLs, emails from HEALTHREE may not reach you.
Please check your email app or service settings to ensure emails from “noreply@healthree.firebaseapp.com” are allowed.
④ Is there an issue with your provider?
Please confirm with your email provider that emails from HEALTHREE are being delivered correctly and that there are no delays in email delivery.
⑤ Is the recipient email address currently active?
If the email address where the verification code was sent is no longer active, you will not receive the verification code. Please check your email address information page to confirm that a valid email address is set up for sending and receiving emails. If a change is needed, please register a new email address.